Customer Support Engineer- Early Career ASML

Introduction ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon. Job Description Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. * Analyze applicability, accuracy and adherence to design specifications. * Evaluate and diagnose problems and make appropriate repairs. * Expediently escalate issues to supporting resources when necessary. * Work with co-workers, customer & field support in isolating and solving problems. * Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems. * Train customers in use and routine maintenance of equipment. * Answer customer questions and assist customers in a professional manner. * Act as a resource for users on routine malfunctions. * Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures. * Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. * Provide appropriate support and assistance to less experienced ASML personnel as necessary. * The work requires to work night and weekends. * Typically will work 12 hour shifts. Education Position requires a BS degree in an Engineering Field or equivalent experience. Experience * 0-2 years working experience. * Knowledge of semiconductor industry, vacuum system, or plasma is preferred. * Work according to a strict set of procedures within the provided timelines. * Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software. * Demonstrate experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software. https://www.linkedin.com/jobs/view/2597768054/?refId=hxcowd2LTzWBc8AjwJ86lg%... Questions? Daniel Goddard, Customer Support Engineer ASML OSU ChemE '20 https://www.linkedin.com/in/danielrgoddard/ Josefine Fleetwood, (she/her/hers) Employer Relations Manager Oregon State University | College of Engineering Josefine.fleetwood@oregonstate.edu<mailto:Josefine.fleetwood@oregonstate.edu> [cid:image003.jpg@01D76902.70140410]
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Fleetwood, Josefine